Privacy Policy

1. Introduction

Welcome to TRREXO Rider App. Your privacy is important to us. This Privacy Policy explains how we collect, use, store, and protect your information when you use our rider application and services.

2. Information We Collect

We may collect the following information:

• Full name, mobile number, and email address
• Pickup and drop-off locations
• Live GPS location during active rides
• Ride booking and trip history
• Payment and transaction information
• Device details such as IP address, operating system, and device model
• Customer support communication and feedback

3. How We Use Your Information

Your information is used for:

• Booking and managing rides
• Connecting riders with nearby drivers
• Providing real-time ride tracking and navigation
• Improving pickup accuracy and route management
• Sending ride alerts, OTPs, notifications, and updates
• Customer support and issue resolution
• Enhancing app performance and user experience
• Ensuring ride safety and fraud prevention

4. Location Permissions

TRREXO Rider App requires access to your device location to provide ride booking, driver matching, live ride tracking, and accurate navigation services.

During active rides, the app may access location in the background to continue ride tracking and ensure uninterrupted transportation services even when the app is minimized.

5. Background Location Usage

Background location access is used only during active rides to:

• Track ongoing trips in real-time
• Improve driver-rider coordination
• Provide accurate ride updates and navigation
• Enhance passenger safety features

TRREXO does not use background location for unnecessary tracking.

6. Sharing of Information

We do not sell user data to third parties. Information may be shared only with:

• Drivers for ride completion purposes
• Payment providers for secure transactions
• Legal authorities if required by law
• Trusted service providers supporting app operations

7. Data Security

We implement industry-standard security practices to protect your information from unauthorized access, misuse, or disclosure. However, no online platform can guarantee complete security.

8. User Rights

You have the right to:

• Access your personal information
• Update or correct your account details
• Request deletion of your account
• Disable location permissions from device settings

9. Third-Party Services

Our app may use trusted third-party services such as:

• Google Maps and location services
• Payment gateways
• Push notification services
• Analytics and crash reporting tools

These services may collect information according to their own privacy policies.

10. Children's Privacy

TRREXO Rider App is not intended for children under 13 years of age. We do not knowingly collect information from children.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page along with the updated effective date.

12. Contact Us

If you have any questions regarding this Privacy Policy, contact us:

Company: TRREXO Rider App

Email: trexocabinfo@gmail.com